- Your cart is empty
- Continue shopping
Return & Exchange Policy
At Reaya we strive for your satisfaction with every product. This policy sets out the terms for returns and exchanges.
Return period
You may request a return or exchange within 7 days from the date the order is received.
Return acceptance conditions
- The product must be unused, in its original condition and packaging, with its accessories.
- Show the order number or proof of purchase.
- Prior approval from the store before returning the product.
Non-returnable products
- Health and personal products after their packaging has been opened or they have been used (such as diapers, medical shampoo, pillows, mattresses and supports that have touched the body).
- Products ordered with special specifications or pre-ordered.
- Products damaged due to misuse.
Damaged or wrong product
If you receive a damaged product or one different from what you ordered, notify us within 48 hours of receipt with clear photos of the product and packaging, and we will replace it or refund its value; Reaya bears the return shipping cost in this case.
Return shipping cost
In cases other than damage or error by the store, the customer bears the return shipping cost, and the original shipping fees are not refunded.
Return and refund method
- Contact us via the Contact Us stating the order number and the reason for return.
- After our approval, we arrange the pick-up or delivery of the product.
- After inspecting the product, the amount is refunded by a suitable method (such as a bank transfer for cash-on-delivery orders) within a reasonable period.
Warranty
Technical faults are covered by the manufacturer's or agent's warranty according to its terms.